Network Performance Guarantee

Skydio is committed to providing a reliable, high quality network to support our customers worldwide. However, in the event of a network outage only that is: 1) due to a cause within the Skydio network and that 2) exceeds 60 contiguous minutes, eligible customers may request a rebate equivalent to the total number of minutes that the Network Outage occurred as indicated by SKYDIO network monitoring system. Such rebate shall be credited to the CUSTOMER's account by SKYDIO and each rebate shall be prorated based on a maximum of thirty(30) days of SKYDIO service. The maximum rebate is SGD750.00 per month. This rebate is limited to one(1) per month.