Excellent Customer Support Defined

There are companies that take Customer Support as "evil", which is the last thing that they want to mention. Others might provide support with minimum basic. At Skydio, we take Excellent Customer Support as a mission. Not only that we want each and every customer to have a positive experience, we promise our customers with the highest quality of services possible. Our team truely believe the Internet isn't just cool, but revolutionary.

That's why Skydio not only delivers world-class infrastructure services, but also innovative support options and a team that lisents to the customers. This is how we define Excellent Customer Support.

Support Features and Options Overview

At Skydio, we answer every question from our customers. However, Excellent Customer Support doesn't mean just that. We offer Service Level Agreement (SLA) with 99.9% uptime guarantee, local telephone support, system monitoring, and MySkydio.com - full-featured customer portal. In fact, it¡¦s a lot more!

Here's our support features and options that we guarantee every one of our customers. If you have any question, do contact our team:

• Service Level Agreement (SLA) with 99.9% Uptime Guarantee
• Singapore Local Telephone Support
• Online Support Ticketing System
• Emegency Contact
• MySkydio.com - Full-featured Customer Portal
• Award Winning Server Control Software
• 24 x 7 System Monitoring
• Network Intrusion Detection System
• Multiple Bandwidth Providers
• Online Payment and Billing
• Month-to-Month Contract
• Cisco-powered Network
• Unlimited Email Accounts
• Web-based Email Access
• Online Knowledge Base

You might find some features or options that are not available from other providers, we are proud to present them to you but we will never stop. We will always improve, that's how we define excellent.