What are ALL the costs involved other then hosting fees?

Normally the costs involved are:

Domain Name Registration Fee - a fee that you need to pay in order to use an available domain name. This fee is paid yearly. Skydio charges S$19.90 per year for .com domains and S$55.00 per year for .sg domains. Learn More >>

Hosting Service Fee - which is to get a space to host all your information online, as well as email accounts, database, etc. Skydio provides hosting solutions. Example, SkyHost Startup at S$19.90 per month. Learn More >>

Web Design Fee - This cost is varies. A professional firm may cost few thousands to desgin a website. Or it could be free if you or one of your friend can design a website and images within the website. It would good if your friend is from one of those professional firms!

Skydio provides a solution - we provide a FREE Site Builder software, this is a unique service available from Skydio. Site Builder is an online site builder tool which allows you to create your web site step by step. This service is free with every hosting account. You can build, publish and maintain your website easily. Learn More >>

Other Fees
With all the above services, you would be able to put up your own website. Of cause, you may also want to market or improve your web site which will involve other fees. However, above mentioned would get your online presence started.

How many email account can I create?

You may create as many email accounts as you like for most of the hosting plans. The email account are in POP3 and IMAP4 standard. You can access those email accounts via our multiple Webmail system and using email client like Outlook. For each of your email account, you may also assign a quota so that each user could stay within your allocated limit or you can give them unlimited storage. Skydio does not limit how much space you assign to an email account. The only point you need to check is the total storage which must not exceed your given storage space limit (For example 2GB for SkyHost Startup Plan).

For more advanced Email solution, you may wish to check out our Microsoft Hosted Exchange solution. Microsoft Exchange is an advanced email solution used by many enterprises.

How do I create an email account? What is the email box size allowed?

You may create email accounts like peter@yourdomain.com. All you need to do is logon to MySkydio.com portal. You may specify the account name, password, mailbox space, etc.

After an email account is created, you can login to the account using webmail via http://webmail.[yourdomain.com]

How long will it take for me to signup?

After you have signup, your account would be setup and you should receive your Welcome Email that contains your MySkydio ID and passowrd wintin the next working day.

If you register for a new domain name, it will take around 1 - 3 days for the new domain name to take effect.

If you are transferring your hosting account from another host, you should update your DNS server information for your domain name.

If you are transferring your domain name, the time may take up to a few weeks, depending on the current registrar. If you are also transferring the hosting account at the same time, we advise you to update the DNS server information at the current registrar before proceeding to transfer the domain name.

How do I update my DNS servers information for my domain name?

Normally, you should have a password to access and update your domain name information at your current registrar. You should use this password to login to your registrar to update your Name Servers / DNS information.

If you lost your password, you should be able to get it back from the registrar web site.

If you do not know which registrar you are with or have difficulty in updating the info. Kindly contact our team.

What Dedicated IP means? Do I need one?

You need Dedicated IP only if you need to setup anonymous FTP or SSL secure server. Other then that, both dedicated IP and shared IP operate the same way. Dedicated IP meaning that your website will have a unique IP address.

How do I setup a SSL site?

First of all you need to get a SSL certificate from a provider. The list below are providers you can get SSL certificate from. The cost are listed in the provider's website.

Skydio can also purchase and install a SSL certificate for you. Please contact us or check out our Value Added Service scetion for more details.

Verisign.com
Thawte.com
Equifax.com

What is the additional fees for additional usage of allocated resources?

Please check it our here >>

How do I transfer my domain to host with Skydio?

If you did not register your domain name with Skydio, you need to go to the place where you register your domain name. Normally you should have a password to access your account. You need to update your domain name's NAME SERVERS / DNS SERVERS.

Please update the primary and secondary DNS server to:
ns1.skydio.com
ns2.skydio.com

After you have updated your domain name information, it will need about 6 - 72 hours for your changes to be effective.

If you lost the password to the registrar site. You should visit their site and look for information on how to retrieve your password. Normally they will ask you for domain name or email address using a form and resend the password to your email account.

How do I transfer my domain and extend registration with Skydio?

You may make an order here.

For .com .net .org and many other TLD (Top Level Domains)
If the domain name is already registered and you request us to transfer it, we will send an email to the administrative contact email address, requesting for initial approval for transfer. The person who receives this email must reply to it within 5 days.

An authentication code is required for any transfer. It can be obtained from your current registrar and must be entered in the initial approval email sent to the administrative contact.

For SGNIC domain names (All domain names ending with .sg)
If you want to transfer a SGNIC domain name, you will need to an authentication code. You can obtain this from your current registrar, the one that you paid to register your domain name.

If you do not have or no longer have access to your email account, you need to contact your current registrar to update your email address. In this case, you need to contact them personally as your registrar only know you as the owner. It is best if you are able to get the password to access your registrar site and update the information. (Normally you can do this by visiting your registrar's site)

After you have replied to the email. Both new and old registrar will exchange information and complete the transfer. When the transfer is successful, the domain name will be extended for one year from the expiry date. There is no charge to transfer a domain name but a one year extension fee must be paid to extend the domain name for a year.

If the transfer is denied, normally it's due to a few reasons.
1. The domain name is locked, the registrar or the registrant prevented it from transfer. Please contact the current registrar.
2. The domain name is too close to the expiry date or registration date. Every registrar has it's own policy. Example, they prevent it from transfer "X" number of days after the domain name is being registered and "X" number of days before it is subjected expiry.
3. The email requesting for approval is not replied.
4. The domain name already expired. In this case, you can only renew your domain name with the current registrar. Otherwise you need to wait for a period, about months after the expiry date, and re-register it. It's important to note that you are in a risk of losing the domain name if someone re-register it before you.

How long does it take to register a domain name?

Normally, we will submit the registration to the registry within the same day. And it will take about 1 to 3 days for the DNS servers around the world to get your new domain name information.

I'm confused... who are Registry, Registrar and Registrant? What is TLD?

Domain names can be registered through many different companies (known as "registrar"). Upon registration of domain name, the registrar will submit the information to a central governing organisation known as the registry. Every top-level domain is governed by different registry. For example, .com is governed by InterNIC, .sg is governed by SGNIC.

This registry provides a central database of information for the entire Internet. As a result your domain name information must be exist in the registry and propagate over the Internet.

Registrant is the owner of a domain name.

Top-level domain (also know as TLD) is the last part of a domain name. (For example, .com / .net / .org / .com.sg / .us / .com.cn). Each country is assigned with their own TLD, .sg is for Singapore and .cn is for China.

Who is SGNIC?

SGNIC is registry of SG domain names, appointed by IDA to manage SG domain name.