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IT Technician
San Mateo, California, United States
Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial mobility. The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, operational excellence, and customer obsession to empower a broader, more diverse audience of drone users. From utility inspectors to first responders, soldiers in battlefield scenarios and beyond.
About the role:
We’re looking for an enthusiastic and technically capable entry level IT Technician to help support the wide range of technology requirements associated with developing and deploying state-of-the-art autonomous systems in a fast-paced startup environment. This role is perfect for someone who enjoys problem solving, working directly with people, and growing their technical skills across mac, windows, and linux systems. You’ll play a hands-on role in supporting onboarding, troubleshooting, inventory, user access, and AV support all within a fast paced cloud first environment using Google Workspace, Okta, and JumpCloud.
You’ll also help transform how our team uses Freshservice - enhancing workflows, expanding automation through the Service Bot, and building out our knowledge base to drive self-service and reduce ticket volume.
Location: This is an office-based position that requires 5 days/week onsite, with 2 days at our Hayward location and 3 days at our Clearview (San Mateo HQ) location.
Key Responsibilities:
- Provide first line technical support across mac, windows, and linux environments
- Perform daily conference room AV sweeps to test, maintain, and troubleshoot conference room equipment, TV’s, microphones, and other AV hardware
- Support onboarding and offboarding processes, including account setup, laptop provisioning, and application access
- Maintain and improve our Freshservice platform by:
- Enhancing workflow automations
- Expanding the Service Bot’s capabilities
- Creating and updating knowledge base articles
- Manage and track hardware inventory, diagnose basic hardware issues, and coordinate warranty/repair processes
- Assist with JumpCloud device enrollment and compliance
- Troubleshoot Wi-Fi, printer, conference rooms, and general connectivity issues
- Contribute to internal training (IT University sessions) and documentation initiatives
- Escalate complex issues when needed and ensure a helpful, respectful user experience
What makes you a strong fit:
-
- You genuinely enjoy helping people and know how to stay calm and friendly, even under pressure - you’ll often be the face of IT, so professionalism and positive attitude are a must
- Strong interpersonal and communication skills, you’re approachable, patient, and know how to explain technical issues in a way that makes sense to non-technical people
- Experienced in macOS, Windows OS, and Linux (must)
- Google Workspace Enterprise Administration experience is strongly preferred
- Knowledge and experience with industry standard automation/configuration management tools, open source technologies, and cloud services (AWS, Docker, Ansible, Terraform, etc.)
- Strong attention to detail and ownership of AV systems, including daily conference room sweeps
- Knowledge of best practices and IT operations for always-up, always-available services
- Experience as a Linux/Unix administrator is preferred
- Okta/Universal Directory/SSO/MFA experience preferred
- CompTIA A+, Google IT Support certification, or experience with Freshservice
Compensation: At Skydio, our compensation packages for regular, full-time employees include competitive base salaries, equity in the form of stock options, and comprehensive benefits packages. Compensation will vary based on factors, including skill level, proficiencies, transferable knowledge, and experience. Relocation assistance may also be provided for eligible roles. The annual base salary range for this position is $75,000 - 105,000*. Fundamentally, we believe that equity is the key to long-term financial growth, and we ensure all regular, full-time employees have the opportunity to significantly benefit from the company's success. Regular, full-time employees are eligible to enroll in the Company’s group health insurance plans. Regular, full-time employees are eligible to receive the following benefits: Paid vacation time, sick leave, holiday pay and 401K savings plan. This position and all associated benefits are subject to applicable federal, state, and local laws, as well as the Company’s policies and eligibility criteria.
*Compensation for certain positions may vary based on the position’s location.
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At Skydio we believe that diversity drives innovation. We have created a multidisciplinary environment that embraces the power of diverse perspectives to create elegant solutions for complex problems. We are committed to growing our network of people, programs, and resources to nurture an inclusive culture.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristics protected by federal, state or local anti-discrimination laws.
For positions located in the United States of America, Skydio, Inc. uses E-Verify to confirm employment eligibility. To learn more about E-Verify, including your rights and responsibilities, please visit https://www.e-verify.gov/