Skydio Resupply Services and Restore
Keep your fleet mission-ready
Skydio Resupply Services provide eligible R10 and X10/X10D customers with access to predictable, per-incident repair or replacement service without purchasing an additional coverage plan. Restore is an optional purchased plan that adds lower service-event pricing, advance replacement, and selected lost-device benefits. Skydio drones and docks are eligible for Resupply Services and Restore only if they are purchased from Skydio or a Skydio-approved reseller and are purchased and operated within the continental United States, Alaska and Hawaii. The eligibility period for a drone’s Resupply Service is three years from customer receipt of the drone. The eligibility period for a drone’s Restore service is defined by the purchased term, but in no case is more than three years from customer receipt of the drone.
At a glance
| Feature | Resupply Services | Restore |
|---|---|---|
| How you get it | Included with an eligible R10 or X10 purchase | Purchased as an optional plan along with eligible cloud software (including Data Management Suite, Real-Time Operations Suite, DFR Command, Security Command, Asset Command) |
| Service method | Return the device before Skydio evaluates, repairs, or replaces it | Advance replacement ships after an eligible claim is approved rather than waiting for damaged drone return |
| Lost devices | Not included | Included as described for each product |
| Included | Just the drone and sensor package | Drone, sensor package, attachments |
| Customer cost | Pay the applicable service fee for each event | Lower or included event pricing, depending on the product |
R10 Resupply Services
Resupply Service is included with an eligible R10 purchase. It gives customers access to return-first repair or replacement service for up to three years, without purchasing an additional plan.
- $1,000 for each approved repair or replacement event.
- Unlimited approved service events during the eligibility period.
- The R10 must be returned before Skydio can determine whether it approves repair or replacement. Skydio will communicate its determination to customer. Customer will have 30 days to accept the determination and submit payment. On receipt of payment, Skydio will proceed with repair or replacement. If customer does not communicate with Skydio within the 30-day window, Skydio will provide customer with a reminder notice and one-week period to respond, after which Skydio will return the R10 at customer’s expense.
- Lost R10 aircraft are not eligible for Resupply service.
R10 Restore
Restore is optional enhanced coverage that can be purchased with an eligible R10. It combines lower repair or replacement event pricing with advance replacement, helping customers return to flight without waiting for Skydio to receive the damaged hardware. R10 Restore includes:
- One repair or replacement event is included at no additional event charge.
- Additional approved events cost $500 each.
- Additional approved events are unlimited during the eligibility period.
- Up to one lost R10 may be replaced under the plan.
- Advance replacement is available for approved claims.
How R10 service works
Resupply Service: Submit a service request and return the R10. After evaluation, Skydio will repair it for a $1,000 fee invoiced upon shipment of the repaired device, or provide a replacement.
Restore: Submit a claim and the information requested by Skydio. After approval, Skydio will ship a replacement for free if the first incident, or a $500 fee thereafter without waiting to receive the damaged R10. The original R10 must then be returned within 30 days of replacement shipment or Skydio may invoice you for the replacement at the then-current list price.
X10/X10D Resupply Service
Resupply Service is included with an eligible X10/X10D purchase. It offers return-first repair or replacement service for damage that does not make the X10/X10D a total loss.
| Damage tier | Illustrative examples* | Service-event price |
|---|---|---|
| Low | SIM Slot cover broken, prop spring deforms, cracked leg, LED on arm not illuminating | $450 |
| Medium | Bad hand launch or very low altitude crash, GPS sensor issue | $3,000 |
| High | Bird strike or higher-altitude crash, cracked gimbal base board | $6,500 |
*Examples are illustrative only. Service event pricing is specific to the actual damage of the vehicle in the received state and may differ.
- There is no numerical incident limit during the eligibility period.
- The X10/X10D must be returned so Skydio can inspect the damage and assign the applicable damage tier.
- Service-event price covers the cost of inspection, labor, materials, and return shipping. Unit will be recalibrated and fully tested to original factory standards.
- Damage beyond the High tier (bent or damaged chassis, submerged in water, etc.) is considered a total loss; the customer must purchase a new X10 or X10D.
- Lost X10/X10D aircraft are not eligible for Resupply service.
- Customer will have 30 days to accept the determination and submit payment. On receipt of payment, Skydio will proceed with repair or replacement. If customer does not communicate with Skydio within the 30-day window, Skydio will provide customer with a reminder notice and one-week period to respond, after which Skydio will return the X10 or X10D at customer’s expense.
X10 Restore
Restore is available for purchase with an eligible X10. It provides advance replacement and a predictable event price for damaged or lost X10 aircraft:
- $990 for each approved repair or replacement event, including one lost-device event and one controller. This includes any damaged attachments on the drone at the time of the event. Attachments sent in with a vehicle will be replaced, if needed, for up to 3 instances over the eligibility period, along with the drone.
- Advance replacement is available after a claim is approved. Customer will be charged the full cost of the replacement drone if Skydio fails to receive the original X10 within thirty (30) days of the shipment.
- Up to three replacement units (inclusive of up to one lost unit replacement) are available during the eligibility period.
- After three replacement units, additional replacements during the plan term cost $5,000 each, with no limit on replacements during the eligibility period. Attachments will no longer be covered.
Submitting a service request
Resupply Services and Restore fulfillment are designed to get aircraft back into operation as quickly as feasible after Skydio receives the information needed to evaluate the incident.
- Contact Skydio Support and identify the affected aircraft and its serial number. Skydio will identify the available coverage for the aircraft.
- Skydio may request various information needed to assess your loss incident, which may include logs, images, video, flight details, and location. Provide this information as soon as possible.
- For Resupply, return the aircraft for inspection, after which Skydio will communicate the applicable service price and provide additional next steps.
- For Restore, Skydio ships an advance replacement after approving the claim, subject to availability. You will still need to return the damaged hardware within 30 days or Skydio may invoice you for the advance replacement at the then-current list price.
- Return hardware using Skydio's instructions and prepaid shipping materials.
Replacement equipment
A replacement will provide the same or substantially similar functionality as the original aircraft and may be refurbished or remanufactured.
Relationship to the Skydio Limited Warranty
Resupply and Restore are intended to address eligible repair and replacement events outside the standard Limited Warranty process. If an incident is covered by the Limited Warranty, Skydio will process it as a warranty claim without charging a Resupply Service or Restore event fee.
Relationship to the Skydio Assured Future Equipment (SAFE)
For Customers participating in Skydio's SAFE program, upon delivery of a SAFE fulfillment unit, the Restore eligibility period transfers to the SAFE unit and the event instance count (if applicable) resets.