Skydio Care Terms of Service

LAST UPDATED: June 12, 2025

These Skydio Care Terms of Service (“Agreement”) govern Skydio Care services for Skydio devices sold by Skydio or by an authorized reseller. By purchasing Skydio Care from Skydio or from an authorized Skydio reseller, the purchaser hereby agrees to be bound by this Agreement. This Agreement incorporates by reference the Skydio End User License Agreement, Skydio Terms of Sale,, Skydio Terms of Service and your original Purchase Order, Order Form, sales receipts and/or purchase confirmations for Skydio device for which you have elected to purchase Care coverage (“Covered Devices”).  

Skydio Care may only be purchased on the same Purchase Order for the purchase of Covered Device(s) and must cover all drones purchased on the Order Form. Each Skydio device can only be registered once for coverage under Skydio Care as a “Covered Device.” You agree to permit Skydio to track your Covered Device for purposes of providing the Services, using such methods and identifying information that are available to Skydio. The term Available Care services for Covered Devices are itemized in Table 1 and on applicable Purchase Orders that define the purchased Care term and coverage. “Covered Device” does not extend to the charger, controller, propellers, any accessory not listed in Table 1, or any software that is provided with the drone or that is made available for separate purchase by Skydio or any third-party.

The benefits provided to you under Skydio Care are additional to, and separate from, your rights under applicable laws and under the Skydio One (1) Year Limited Warranty (“Limited Warranty”). The terms and conditions in this Terms of Service for Skydio Care, including the Exclusions as described below, also differ from the terms and conditions of the Limited Warranty. You hereby agree to review the Limited Warranty and this Terms of Service for a description of their respective terms, conditions and Exclusions.

1.              General Description of the Services.

1.1           The Services cover the replacement of Covered Devices, as described in, and subject to the terms and conditions set out in this Agreement. The replacement for a Covered Device (“Replacement Device”) will be a Skydio device of the same or similar make/model as the Covered Device. “Similar make/model” includes versions of the Device being replaced that are either the same version or a version with enhanced features and functionality, as determined in the sole discretion of Skydio. Replacement Devices provided under this Agreement will at a minimum have the same or substantially similar features (e.g., a different model with the same features, or the same model in a different color) as the original product. Nothing in this Agreement shall be read to entitle you to a Replacement Device with enhanced features and functionality.

1.2           If Skydio replaces the Covered Device, the Covered Device shall become Skydio’s sole property and the Replacement Device shall become your property, with Service coverage effective for the remainder of the Coverage Period (as described below). Replacement Devices may be, in whole or in part, demos, floor models, or used items, and may include blemishes or other visual differences from new hardware that do not materially impact the device’s functionality. Skydio reserves the right to uniquely mark, identify, and monitor all Replacement Devices in the same manner it does to other devices. To the extent that the Services have not terminated, the Replacement Device may become a Covered Device within the meaning of this Agreement as described below.

1.3           In rare instances, and at the sole discretion of Skydio, the Services may also include the “Repair” of Covered Devices. Repair means the fixing or replacing of one or more components to restore the Covered Device’s functionality, without regard to cosmetic or other impacts on the Covered Device which are immaterial to the device’s functionality.

2.              Scope.

Skydio Care provides additional coverage beyond coverage that is provided by the Limited Warranty, by allowing you to purchase Replacement Devices (“Additional Coverage”). This Additional Coverage is strictly limited to cases of a) accidental damage from an unexpected and unintentional collision, crash, water damage, or liquid damage, and b) irrecoverable or devices (“Lost Devices”, collectively, “Covered Events”).

The Coverage Period for Skydio Care will begin on the shipping date of the Covered Device(s) and will end on the date computed by adding the purchased plan term to the shipping date of the Covered Device(s).

3.              Number and Cost of Replacements Provided By the Services.

Table 1 itemizes Care coverage, including costs for Replacement Devices and Replacement Limits. To identify your category of coverage, refer to your Purchase Order-defined Covered Device(s) and Care Term(s):

TABLE 1 - Care Coverage

 4.              Limited Warranty Extension.

If the term of the Skydio Care package you purchased is greater than 12 months, you will receive a device-specific Limited Warranty extension period equal to the number of months in addition to 12 months, the “Coverage Period” (e.g., for 3-year Care, your covered device will receive a 24-month Limited Warranty extension, such that its full Limited Warranty term is 36 months). You may submit a claim for the specific Covered Device under the Limited Warranty Extension for the term of your Coverage Period, even if you have received the maximum number of Replacement Devices permitted under your Skydio Care package prior to the end of the thirty-six (36) month Coverage Period.

Any Replacement Device that has been repaired or replaced under a Skydio Care package will be covered by the terms and conditions of the Limited Warranty for the longer of (i) ninety (90) days from your receipt of the Replacement Device that has either been repaired or replaced or (ii) the remaining time left in the Limited Warranty, including any Limited Warranty Extension.

5.              Exclusions.

Skydio Care does not apply to, and Skydio has no obligation to deliver a Replacement Device for claims resulting from the following:

• Unauthorized disassembly, attempts to open the casing, taking apart or removing components from the Covered Device except as expressly authorized in writing by Skydio;
• Damage caused by reckless, abusive, willful or intentional conduct;
• Damage caused by or as a consequence of engaging in illegal activities;
• Direct or indirect loss caused by force majeure including but not limited to acts of God, pandemic, war, military action, riot, coup, and terrorist activities;
• Software or hardware updates or modifications to the Covered Device(s) obtained from a third-party;
• Modification or repair at a repair center not operated by or approved in writing by Skydio except where state laws allow otherwise;
• Unauthorized disassembly, attempts to open the casing, taking apart or removing components from the Covered Device except as expressly authorized in writing by Skydio;
• Any Covered Device or component thereof if the corresponding serial number or other identifying marks are removed or altered;
• Normal wear and tear, including cosmetic damage such as scratches, dents or chips; and
• Failure to replace consumable parts such as propellers or batteries in accordance with Skydio guidelines.

Note that the exclusions for Skydio Care differ from the exclusions for the Limited Warranty. If you submit a claim under the Limited Warranty, the exclusions for the Limited Warranty will apply. If you submit a claim under Skydio Care, the above exclusions will apply.

Skydio reserves the right to deny any of the Services in cases where its products, including but not limited to the Covered Device(s), are used in a manner to intentionally or recklessly harm or injure persons, animals, property, or against the interests of the United States, its citizens, and its government.

Skydio reserves the right to deny any of the Services when you are verbally abusive, abusive in writing, and/or physically abusive towards any Skydio employees and representatives.

6.              Service Process.

6.1           To submit a claim under Skydio Care, email us at help@skydio.com or submit a claim via our Skydio Care Submission Form. Your initial claim submission must specify the following information: your name, your Purchase Order, original sales receipt or order number for your purchase of your Skydio Device and Skydio Care, and whether or not your claim is being made under Skydio Care or the Limited Warranty. Skydio reserves the sole right to make a determination regarding whether your claim qualifies under Skydio Care and/or the Limited Warranty, or whether your claim does not qualify under either. Our Customer Success team will be in touch with you within a few business days of your claim submission to further discuss your claim with you and process next steps including but not limited to processing your Replacement Device or Lost Device payment in the amount specified in your Skydio Care package, as applicable. In order to process your claim, Skydio may require that you submit certain information, including but not limited to product serial number, product log files, flight logs, flight operations data, flight environment and location data. Your failure to submit requested information may result in denial of your claim.

6.2           After receipt of a claim submission from you, Skydio will, subject to availability, promptly provide you with a Replacement Device. Skydio will also provide you with packaging and shipping instructions to return the Covered Device to Skydio and make any required payments to Skydio within fourteen (14) days of your claim submission. It is your obligation to package and ship the Covered Device safely and in accordance with Skydio’s instructions as well as applicable laws and regulations. If the Covered Device is not shipped back to Skydio and/or the required payment is not received within fourteen (14) days of your claim submission, Skydio reserves the right to bill you for the full cost of the Replacement Device and/or to terminate your coverage under Skydio Care. After receiving the Covered Device from you, Skydio may determine that the Covered Device did not suffer damage that is covered by Skydio Care and reserves the right to require you to ship the Replacement Device back to Skydio in exchange for the Covered Device or to charge you the full cost of the Replacement Device as well as shipping and restocking fees.

6.3           Regardless of your Skydio Care package, before sending a Covered Device to Skydio in accordance with the Skydio Care service process, you must remove the media card and make a backup of all media content from the device, if applicable. When Skydio receives the Covered Device from you, the content or data on the media card in the Covered Device will be uploaded to Skydio’s servers and the media card will be reformatted such that your data will no longer be accessible to you. Skydio is not responsible for any loss of content or data, and will not return the media card to you. Please do not send any accessories with your Covered Device. Skydio is not responsible for any damage to or loss of these accessories.

(a)            If your Covered Device has been exposed to any toxic, radioactive, or other harmful materials, DO NOT send your Covered Device to Skydio under any circumstances whatsoever until Skydio specifically requests in writing that you do so or provides other instructions for handling of the Covered Device. Skydio reserves the right to bill you for any costs associated with the handling of Covered Device(s) that have been exposed to any toxic, radioactive, or other harmful materials.

(b)           Before submitting a claim under Skydio Care, please read the Skydio Privacy Policy (“Privacy Policy”). By submitting a claim for the Services provided under Skydio Care, you acknowledge that you have read, agree to and abide by this Privacy Policy, authorize Skydio to store, process, use and copy your personal and product information that you submit, and authorize Skydio to use such information while providing the Services to you, including diagnosis, verification and processing purposes. Product information includes but is not limited to product serial number, product log files, flight logs, flight operations data, flight environment and location data. Personal information includes but is not limited to name, contact information, email, address and location data. Skydio may further use and disclose this information in accordance with our Privacy Policy.

6.4           Service Pooling Provisions:

(a)            Skydio Care benefits are pooled for Covered Devices of the same type that are purchased on the same Order Form (“Skydio Care Pooling”) subject to identical Skydio Care coverage.

(b)           Devices of the same “type” means device of the same model and material capabilities. “Identical Skydio Care coverage” means the same type of care package with the same duration. A Covered Device that qualifies for Skydio Care Pooling is referred to as a “Qualified Pooling Device”, and two or more Covered Devices that qualify together for Skydio Care Pooling are referred to as a “Fleet of Qualified Pooling Devices” or a “Fleet”.

(c)            A single Order Form may establish more than one Fleet, if that Order Form contains orders for multiple, different sets of Qualified Pooling Devices.

(d)           Skydio Care Pooling enables a Fleet of Qualified Pooling Devices to benefit from an aggregate number of Replacement Devices (inclusive of the limitations on the number of Lost Devices) for that Fleet, based on the corresponding Skydio Care packages purchased. For the avoidance of doubt, no additions to a Qualified Pooling Devices Fleet will be permitted, and devices acquired through subsequent purchases cannot be pooled with an existing Fleet.

(e)            Skydio will track Replacement Devices against limits for the entire fleet, as opposed to tracking entitlements against individual drones in the Fleet, according to the terms of the relevant Skydio Care package. These entitlements will be exhausted in order, i.e., all first Replacement Devices, then all second Replacement Devices where applicable, and so on. Lost Devices will be counted in the order that they are turned in against the type of replacement that would have been provided.

(f)             Except as provided in this Section, Skydio Care Pooling creates no additional rights, remedies or privileges beyond those in the relevant Skydio Care package.

7.           General Service Provisions

All claims under Skydio Care for Replacement Devices must be submitted by you and received by Skydio no later than the earlier of: (a) thirty (30) days after the expiration date of your Coverage Period, or (b) thirty (30) days from the date of the Covered Event. Any claims submitted after such date will be barred, void and of no effect.

8.              Special Procedures For Lost Devices

Skydio reserves the right to lock down, render inoperable and monitor any Lost Devices that are claimed as lost prior or subsequently to providing a Replacement Device to you.

9.           Limitations Of Liability.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SKYDIO AND ITS EMPLOYEES AND AGENTS WILL NOT BE LIABLE TO YOU OR ANY OTHER SUBSEQUENT OWNER OF THE COVERED DEVICE OR THE REPLACEMENT DEVICE FOR ANY INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, FUTURE COLLISIONS OR MALFUNCTIONS OF HARDWARE, RECOVERY OR REPLACEMENT COSTS ASSOCIATED WITH ANY PROGRAM OR DATA, FAILURES ASSOCIATED WITH DATA CONFIDENTIALITY, OR ANY MONETARY LOSS, RESULTING FROM SKYDIO’S OBLIGATIONS UNDER SKYDIO CARE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE LIMIT OF SKYDIO AND ITS EMPLOYEES’ AND AGENTS’ AGGREGATE TOTAL LIABILITY TO YOU AND ANY SUBSEQUENT OWNER ARISING UNDER SKYDIO CARE SHALL NOT EXCEED THE AMOUNT YOU PAID FOR SKYDIO CARE.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW: (A) SKYDIO DISCLAIMS ALL STATUTORY AND IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS; AND (B) THE REMEDIES IN THIS AGREEMENT ARE THE SOLE AND EXCLUSIVE REMEDIES AND IN LIEU OF ALL OTHER RIGHTS, REMEDIES OR WARRANTIES THAT MAY APPLY, WHETHER ORAL, WRITTEN, STATUTORY, EXPRESS OR IMPLIED.

SPECIFICALLY, SKYDIO DOES NOT WARRANT THAT (i) THE COVERED DEVICE CAN BE REPLACED OR REPAIRED WITHOUT RISK TO OR LOSS OF ACCESSORIES, PROGRAMS, SKILLS, INFORMATION, OR DATA, (ii) CONFIDENTIALITY OF DATA WILL BE MAINTAINED, OR (iii) PRODUCT OPERATION WILL BE UNINTERRUPTED OR ERROR-FREE.

SKYDIO CARE BENEFITS ARE IN ADDITION TO ANY RIGHTS AND REMEDIES PROVIDED UNDER APPLICABLE CONSUMER LAWS AND REGULATIONS. TO THE EXTENT THAT LIABILITY UNDER SUCH LAWS AND REGULATIONS MAY BE LIMITED, SKYDIO’S LIABILITY IS LIMITED, AT ITS SOLE OPTION, TO REPLACEMENT OR REPAIR OF THE COVERED DEVICE. SOME STATES DO NOT DISALLOW OR LIMIT THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO SOME OR ALL OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. THIS AGREEMENT GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE OR FROM COUNTRY TO COUNTRY.

10.           Refusal of Service and Termination.

Skydio reserves the right to refuse Skydio Care coverage and the corresponding Services under any of the following conditions:

●      The device was purchased from a channel that is not authorized by Skydio;

●      The device and Skydio Care were not purchased from the same country or region;

●      Your claim is submitted from outside the Coverage Areas;

●      Your claim is submitted outside of the Coverage Period;

●      Your claim does not constitute a Covered Event;

●      You fail to submit information or payment required by Skydio in connection with your claim;

●      You make false or misleading statements in connection with your Skydio Care claim; or

●      You fail to follow any instructions associated with the Skydio Care claim process.

Skydio Care coverage is automatically terminated under any of the following conditions:

●      The Coverage Period has expired;

●      The maximum number of Replacement or Lost Devices corresponding to the Skydio Care package you purchased has been reached;

●      You request in writing to Skydio that your Skydio Care coverage be terminated;

●      You have violated or breached any terms of this Agreement; or

●      You purport to transfer or assign Skydio Care and/or this Agreement.

11.           Return and Transfer.

(a)            Skydio Care packages, or any bundle that contains Skydio Care packages, may not be returned.

(b)           Skydio Care and this Agreement cannot be assigned or otherwise transferred by you to any third party under any condition, including but not limited to your transfer of the Covered Device, without written consent from Skydio. Any such purported assignment or transfer without such written consent is void and automatically terminates the Skydio Care coverage.

12.           Indemnification.

To the fullest extent permitted by applicable law, you agree to defend, indemnify, and hold Skydio harmless from and against any claims, actions or demands, including, without limitation, reasonable legal and accounting fees, arising from, relating to or resulting from (a) your breach or alleged breach of the Agreement; or (b) your violation of any law or the rights of a third party. Skydio will provide notice to you of any such claim, suit, or proceeding and will assist you as we deem reasonable, at your expense, in defending any such claim, suit or proceeding. We reserve the right to assume the exclusive defense and control of any matter that is subject to indemnification under this section, and in such case, you agree to cooperate with any reasonable requests assisting our defense of such matter.

13.           Miscellaneous Terms.

(a)            Skydio is not responsible for any failures or delays in providing any of the benefits of Skydio Care including the performance of the Services that result from events outside of Skydio’s reasonable control.

(b)           You agree that any information or data disclosed to Skydio under Skydio Care or stored in, or in the systems of, a returned Covered Device is not confidential or proprietary to you and that Skydio will not be responsible for any damage or loss to this disclosed information or data. Furthermore, you agree that Skydio may collect and process data on your behalf and in accordance with our Privacy Policy when it provides the Services to you under Skydio Care.

(c)            You agree that any accessories or additional components Covered Device itself that you send back to Skydio under Skydio Care claim submission process may be damaged or lost and will not be replaced and/or covered by Skydio.

(d)           This Agreement shall prevail over any conflicting terms or other terms associated with any other document, and constitutes your and Skydio’s entire understanding with respect to Skydio Care. This Agreement can only be amended with the written consent of Skydio.

(e)            If any provision of this Agreement is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of any other provision of the Agreement, which shall remain in full force and effect unless such deletion materially frustrates the intent of the parties, in which case this Agreement will terminate.

(f)             Skydio’s failure to act on or enforce any provision of this Agreement shall not be construed as a waiver of that provision or any other provision in this Agreement. No waiver shall be effective against Skydio unless made in writing, and no such waiver shall be construed as a waiver in any other or subsequent instance.

(g)           This Agreement shall be construed and governed by the laws of the State of California, without regard to the principles of conflict of laws thereof, whether Skydio Care is purchased in the United States. Disputes arising from this Agreement shall be resolved in accordance with the relevant Terms of Use for the Covered Device. You waive your right to a jury trial in proceedings arising out of or relating to this Agreement. All claims must be brought in the parties’ individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding, and, unless Skydio agrees otherwise, the court will not consolidate more than one person’s claims. Both parties acknowledge that each party is waiving the right to participate in a class action.

(h)           Skydio reserves the right to authorize a third-party service provider to provide any of the Services under this Agreement. Skydio will not provide any refund or compensation for any expense incurred due to request for services from any unauthorized third-party service provider.

(i)          Contact Skydio customer support at 855-GOFLY02 (855-463-5902) or contact us via email at help@skydio.com.