IT Systems Administrator

About this role: 

This onsite IT Systems Administrator position at Skydio’s HQ involves providing end-to-end technical support across Linux, Windows, and Mac systems, managing Okta and Workspace One, and supporting network operations alongside the network engineer. Key responsibilities include troubleshooting, system automation, and infrastructure management using Terraform and scripting languages (Python, Bash). The ideal candidate will be a proactive team player with strong technical and interpersonal skills, focused on optimizing processes, supporting colleagues, and maintaining a reliable IT environment.

Location: This is an office-based position that requires 5 days/week onsite at Skydio HQ in San Mateo, CA.

Key Responsibilities:

• Utilize network troubleshooting tools (Wireshark, tcpdump) to diagnose and resolve network performance issues
• Write scripts (python, bash) to automate recurrent IT and onboarding tasks
• Use Terraform for infrastructure automation, managing Infrastructure-as-Code (IaC) to streamline provisioning and system management
• Administer and improve Okta for access, provisioning, SSO, MFA, and automation workflows
• Provide escalated support for complex IT issues and act as a technical mentor to junior staff
• Manage JumpCloud for device compliance, policy enforcement, and scripting
• Provide support to our network engineer when needed, assisting with tasks like configuring switches, and wireless networks, and troubleshooting connectivity issues
• Provide hands-on support for hardware diagnostics, system provisioning, and patch management
• Collaborate with the IT team and other departments to implement best practices and continuously improve workflows
• Document processes, configurations, and troubleshooting procedures to maintain clear and thorough technical records

What makes you a good fit:

• A degree in Computer Science, Information Technology, or a related technical field, or equivalent hands-on experience
• Minimum of 4 years of hands-on technical experience, supporting Linux, Windows, and Mac environments
• Industry certifications such as CompTIA A+, Network+, Linux+, are a plus
• Expertise in Okta administration and identity management, including workflows and group management:
• Single Sign-On (SSO), Multi-Factor Authentication (MFA), and user provisioning
• Proficiency in configuring and administering Okta Identity, including user lifecycle management, group management, and policy enforcement
• Implementing and maintaining role-based access control (RBAC) using Okta to manage user permissions
• Knowledge of federation protocols such as SAML and OAuth, and the ability to implement federated identity solutions using Okta
• Strong knowledge of Jumpcloud, including device management and automation
• Expertise in scripting and automation using languages like Python or Bash to streamline system administration tasks and reduce repetitive manual work
• Experience with Terraform for infrastructure management and automation
• Knowledge of network infrastructure fundamentals, including TCP/IP, DNS, DHCP, and VLANs, with the ability to troubleshoot and maintain network performance using advanced tools
• Strong problem-solving skills with a focus on automation, efficiency, and a passion for continuous improvement in processes and infrastructure
• Excellent communication skills, able to collaborate effectively with non-technical staff and foster respect and professionalism across all levels
• A proactive attitude toward identifying opportunities for system and process improvement, with a focus on automation

Compensation: At Skydio, our compensation packages for regular, full-time employees include competitive base salaries, equity in the form of stock options, and comprehensive benefits packages. Compensation will vary based on factors, including skill level, proficiencies, transferable knowledge, and experience. Relocation assistance may also be provided for eligible roles. The annual base salary range for this position is $90,000 - 120,000*. Fundamentally, we believe that equity is the key to long-term financial growth, and we ensure all regular, full-time employees have the opportunity to significantly benefit from the company's success. Regular, full-time employees are eligible to enroll in the Company’s group health insurance plans. Regular, full-time employees are eligible to receive the following benefits: Paid vacation time, sick leave, holiday pay and 401K savings plan. This position and all associated benefits are subject to applicable federal, state, and local laws, as well as the Company’s policies and eligibility criteria.

*Compensation for certain positions may vary based on the position’s location.

#LI-AS1