Training Scheduling Coordinator

San Mateo, California, United States

About the role

As a Training Scheduling Coordinator at Skydio, you will be the linchpin of our customer training programs. You will be responsible for the end-to-end scheduling of in-person training sessions, ensuring a seamless and positive experience for our customers. This is a fast-paced role that requires exceptional organizational skills, meticulous attention to detail, and a proactive approach to problem-solving. You will work cross-functionally with various teams to ensure all training logistics are handled efficiently, from the initial request to the certificate of completion.

Location: Remote

How you’ll make an impact:

• Intake and manage scheduling requests in our Notion database, ensuring all information is accurate and up to date.
• Coordinate and schedule training sessions with customers across various industries, primarily through email, but also via phone.
• Communicate effectively with cross-functional teams to gather all necessary details and resources required for each training session.
• Assign trainers to scheduled sessions based on availability and expertise.
• Handle training-related administrative tasks, including scheduling pre-training briefs, updating customer records in Salesforce, and issuing training completion certificates via our Learning Management System.

What makes you a good fit:

• Exceptional organizational skills: You can manage multiple tasks simultaneously without compromising on quality.
• Keen attention to detail: You are meticulous and ensure all scheduling logistics and administrative tasks are completed accurately.
• Strong communication skills: You communicate clearly and professionally with customers and internal teams.
• Excellent time management skills: You efficiently prioritize and complete tasks to meet deadlines.
• Proactive problem-solver: You anticipate potential issues and identify effective solutions before they become problems.
• Highly collaborative: You build strong relationships and work closely with cross-functional teams to achieve a common goal.
• You have experience with scheduling and coordination in a fast-paced professional environment.
• You are eager to learn and adapt in a dynamic environment.

Nice-to-haves: 

• Familiarity with ticketing systems, scheduling or resource management tools, or database management.
• Experience using tools like Salesforce, Notion, Slack, and Google Workspace, 
• Knowledge of Learning Management Systems (LMS), specifically Skilljar
• Previous experience in a role requiring coordination with people in diverse industries.

Compensation: At Skydio, our compensation packages for regular, full-time employees include competitive base salaries, equity in the form of stock options, and comprehensive benefits packages. Compensation will vary based on factors, including skill level, proficiencies, transferable knowledge, and experience. Relocation assistance may also be provided for eligible roles. The annual base salary range for this position is $74,500. - $115,000.* Fundamentally, we believe that equity is the key to long-term financial growth, and we ensure all regular, full-time employees have the opportunity to significantly benefit from the company's success. Regular, full-time employees are eligible to enroll in the Company’s group health insurance plans. Regular, full-time employees are eligible to receive the following benefits: Paid vacation time, sick leave, holiday pay and 401K savings plan. This position and all associated benefits are subject to applicable federal, state, and local laws, as well as the Company’s policies and eligibility criteria.

*Compensation for certain positions may vary based on the position’s location.

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