Field Support Representative
Remote
Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial mobility. The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, operational excellence, and customer obsession to empower a broader, more diverse audience of drone users. From utility inspectors to first responders, soldiers in battlefield scenarios and beyond.
About the team
The National Security Mission Success team is a growing, mission‑driven group that equips our organization and customers to get maximum value from Skydio UAS solutions. Reporting to the Field Support Representative Manager, this Field Support Representative (FSR) will partner closely with National Security Sales, Customer Support, and Program Management to support U.S. Army customers—primarily the Short Range Reconnaissance (SRR) programs.
About the role
We’re looking for a highly motivated, technically adept professional with hands‑on U.S. Army small UAS (sUAS) experience. You’ll serve as a trusted on‑site and remote advisor to Army stakeholders, owning day‑to‑day customer relationships and closing the loop between our Program Management, Product, Support, and Engineering teams. You’ll plan and execute SRR fielding, training, sustainment, and troubleshooting activities; capture Soldier feedback; and drive rapid, high‑quality resolutions that keep SRR units mission‑ready.
How you’ll make an impact
- Become a subject‑matter expert on Skydio products, processes, specifications, and roadmap—especially as they apply to U.S. Army SRR workflows and requirements.
- Plan, execute, and document SRR fielding, new equipment training (NET), sustainment, and modernization events across CONUS/OCONUS units.
- Develop and refine field support processes that accelerate escalation, debugging, and root‑cause analysis—reducing engineering escalations through effective triage and resolution.
- Achieve and maintain advanced proficiency by becoming a certified Skydio UAS Operator and Trainer.
- Deliver on‑the‑job (OJT) training in maintenance and operations for UAS aircraft and associated test equipment, with emphasis on adjustment, calibration, spares recommendations, troubleshooting, and inspection methods suited to Army use.
- Create and improve written inspection procedures, drawings, and maintenance instructions to help units inspect and maintain their SRR fleets.
- Provide on‑site company representation and technical support, initiating corrective actions for maintenance, repair, and replacement issues and ensuring issue closure and documentation.
- Capture and communicate Soldier feedback to inform product updates, documentation, and training materials tailored to Army SRR users.
What makes you a good fit
Required
- Previous U.S. Army sUAS experience (operator, maintainer, instructor, FSR, or equivalent)—required; direct support of SRR programs strongly preferred
- 3+ years operating, repairing, and maintaining UAS for large organizations, with customer‑facing field support responsibilities.
- Ability to travel up to 80%+ (CONUS/OCONUS) to support U.S. Army units.
- Demonstrated technical troubleshooting and problem‑solving skills; fluency with triage and escalation workflows.
- Excellent interpersonal and written communication skills; confident engaging with military stakeholders at multiple echelons.
- Unwavering professionalism and a proactive, ownership‑oriented mindset.
Preferred
- OCONUS (deployed) military experience.
- Familiarity with RMA, spares, logistics, and depot/repair workflows.
- Experience with Linux operating systems.
- Experience with military standard maintenance practices and documentation.
- Existing or prior U.S. security clearance (or clearable).
Creative, systematic thinker able to manage multiple priorities in austere and dynamic environments.
If you’re passionate about enabling U.S. Army SRR units with cutting‑edge UAS capabilities—and you bring real‑world Army sUAS experience—we’d love to hear from you.
Compensation: At Skydio, our compensation packages for regular, full-time employees include competitive base salaries, equity in the form of stock options, and comprehensive benefits packages. Compensation will vary based on factors, including skill level, proficiencies, transferable knowledge, and experience. Relocation assistance may also be provided for eligible roles. The annual base salary range for this position is $103,000 - $135,000*. Fundamentally, we believe that equity is the key to long-term financial growth, and we ensure all regular, full-time employees have the opportunity to significantly benefit from the company's success. Regular, full-time employees are eligible to enroll in the Company’s group health insurance plans. Regular, full-time employees are eligible to receive the following benefits: Paid vacation time, sick leave, holiday pay and 401K savings plan. This position and all associated benefits are subject to applicable federal, state, and local laws, as well as the Company’s policies and eligibility criteria.
*Compensation for certain positions may vary based on the position’s location.
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At Skydio we believe that diversity drives innovation. We have created a multidisciplinary environment that embraces the power of diverse perspectives to create elegant solutions for complex problems. We are committed to growing our network of people, programs, and resources to nurture an inclusive culture.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristics protected by federal, state or local anti-discrimination laws.
For positions located in the United States of America, Skydio, Inc. uses E-Verify to confirm employment eligibility. To learn more about E-Verify, including your rights and responsibilities, please visit https://www.e-verify.gov/