Program Manager, Major Deployments - Utilities (Houston, TX)

Texas, United States

Skydio is seeking a driven, customer-facing Program Manager with a deep sense of ownership to lead implementation and delivery for our Energy and Utility customers. As part of our Customer Success team, you will serve as the primary liaison for these customers and be accountable for the overall success of our programs, including cost, performance, scheduling, planning, technical execution, risk management, and problem-solving.

This role demands both technical curiosity and strong program discipline. You will need to quickly learn complex concepts, dive into details to identify dependencies, and proactively manage risks. Your ability to combine technical understanding with solid program management skills will be critical to achieving successful outcomes for our customers. Deep experience in the Energy or Utility sector is essential.

Beyond your core responsibilities, you will have opportunities to contribute to a wide range of technical initiatives across Skydio. You will work in a fast-paced, high-activity environment and must be comfortable managing multiple projects and navigating ambiguity. You will collaborate closely with teams across Customer Success, Technical Support, Product, Marketing, Development, and Engineering, all working toward a shared goal of delivering cutting-edge autonomous drone solutions.

Location: Houston, TX

Here’s what you’ll be working on:

• Be a highly collaborative, requirements driven planner with a deep sense of ownership and accountability with a willingness to roll up sleeves and dive into the details. 
• Plan and design end-to-end project deployment and integration activities to ensure the successful launch of our platform and ensure operational success. Manage production and implementation programs against cost, schedule and technical requirements.
• Understand customer requirements and translate them to Skydio’s agile product and technical teams to drive development and delivery execution. 
• Establish relationships with the Energy/ Utility customer and be technical enough to build & drive plans with Skydio’s engineering team’s to meet milestones.
• Inform Skydio and customer business and program leaders regarding contract management risks and opportunities, ensuring a coordinated and comprehensive approach to product delivery across the program.
• General support of go-to-market & business activities as required.

Must-Have:

• Experience as a customer-facing professional services / program manager / customer success, or in a similar high-tier complex and multifaceted role preferably for law enforcement agencies. 
• Excellent communication skills, both written and verbal, including interaction with senior leaders and a strong focus on project management tools and concepts.
• Proven track record of implementing new technology, agile development and interfacing with technical teams to deliver on customer schedules. 
• Experience in implementing effective internal business systems, processes and controls (hardware, software, operations) for management of large scale customer projects in the Energy/ Utility field
• Experience with Energy and Utility customer Unmanned Aircraft Systems and related software development. 
• Energy/ Utility Program Management experience, to include: Technology Assessments, Systems Design, Systems Analysis, Programmatic Support, Acquisition Planning, and Budget Planning.
• Outstanding analytical thinker and problem solver, comfortable working in data analytics and able to resolve complex problems independently. Thinking ‘out of the box’ and to develop creative solutions
• Must be located in Houston, TX

Compensation: At Skydio, our compensation packages for full-time employees include competitive base salaries, equity in the form of stock options, and comprehensive benefits packages. Compensation will vary based on factors, including skill level, proficiencies, transferable knowledge, and experience. Relocation assistance may also be provided for eligible roles. The annual base salary range for this position is $161,500.00 - $204,000*. Fundamentally, we believe that equity is the key to long-term financial growth, and we ensure all full-time employees have the opportunity to significantly benefit from the company's success. Regular, full-time employees are eligible to enroll in the Company’s group health insurance plans. Regular, full-time employees are eligible to receive the following benefits: Paid vacation time, sick leave, holiday pay and 401K savings plan. This position and all associated benefits are subject to applicable federal, state, and local laws, as well as the Company’s policies and eligibility criteria.

*Compensation for certain positions may vary based on the candidate's location.

#LI-MP1

#LI-MP1