Solutions Engineer - Japan
Tokyo, Japan- Full-time
Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial mobility. The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, operational excellence, and customer obsession to empower a broader, more diverse audience of drone users, from utility inspectors to first responders, soldiers in battlefield scenarios, and beyond.
About the role:
Join our team as an enthusiastic Solutions Engineer for our Japan business, where you will serve large clients with diverse use cases. You'll play a vital role in bridging technical discovery and implementation for our wide range of customers. Your mission is to grasp and articulate customer needs, demonstrating the innovative features of Skydio's drone product line. You'll be the pivotal link between the efforts of our product and sales teams to create compelling, customer-specific demonstration plans that bring Skydio technology to life in real-world scenarios. Reporting directly to the Country Manager for Japan, you will collaborate extensively with our Product, Engineering, and Sales departments, contributing to the timely delivery of groundbreaking autonomous solutions.
Solutions Engineers are critical members of the Skydio organization and work closely with Account Executives, Engineering, and Product to support deal progression, customer confidence, successful deployments, and the long-term success of commercial sUAS programs. Internally you are, in every sense, the voice of the customer.
Location: This is an office-based position at our Skydio GK HQ in Tokyo, Japan.Travel of 50 to 75% is required to support customer engagements, field activities, deployments, team onsites, and company events.
How you'll make an impact:
Foster a deep understanding of customer needs, pinpointing key success metrics, and orchestrating tailored product demonstrations and field trials
Independently handle all facets of system demonstrations, from equipment setup and operation to troubleshooting, ensuring a compelling presentation of our technology's value to customers and partners
Lead the charge in system validation and customer implementation processes and successful deployment
Assist in crafting responses for RFIs, RFPs, and other technical documentation
Act as a voice of the customer within our team, influencing product development and engineering strategies based on field experiences and feedback
Support various go-to-market strategies and business activities as needed
What makes you a good fit:
Solid technical background in areas including professional drone applications, radio systems, networks, software, security, prototyping, and electronics
Good understanding of the small uncrewed aircraft regulatory landscape
Relevant experience serving our major industries like Defense, electrical utilities, architecture, engineering, and construction (AEC)
Exceptional communication and presentation skills, adaptable to various audience levels
Proven track record of implementing new technologies for diverse clients, collaborating effectively with technical teams to meet project timelines
At least 2 years of experience and a Bachelor’s degree in a related field, or an equivalent mix of education and professional experience
Japanese native speaker
Japan drone certification a plus ( ―/二等無人航空機操縦士)
Ability to read and write English; communication required
Willingness and ability to travel up to 70% of the time, engaging closely with clients and stakeholders
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At Skydio we believe that diversity drives innovation. We have created a multidisciplinary environment that embraces the power of diverse perspectives to create elegant solutions for complex problems. We are committed to growing our network of people, programs, and resources to nurture an inclusive culture.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristics protected by federal, state or local anti-discrimination laws.
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