Operations Manager - Training (Remote - US)

San Mateo, California, United States

Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial transportation. The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, and operational excellence to empower a broader, more diverse audience of drone users - from first responders to insurance claims adjusters, utilities, and more!

About the role: 

We are looking for a driven, results-oriented Operations Manager - Training to join Skydio’s training efforts for our Commercial, Public Safety and Education, and Global Government customers. You will be the tip of the spear for successful customer adoption of Skydio’s technology by optimizing training operations. This role reports to the Director of Training and will work closely with our Training, Customer Success, Product, and Sales functions to help deliver educational content and customer training on time.

Location: U.S. remote or hybrid/onsite at our HQ in San Mateo, CA

How you’ll make an impact:

  • Assist trainers with coordinating, scheduling, and staffing remote and in-person training events
  • Maintain updated training records and reports using a variety of tools
  • Assist with administration of our LMS (Learning Management System)
  • Monitor and evaluate training processes and workflows for quality and effectiveness; make recommendations for improvement and optimization
  • Manage intake of training content requests and partner with technical writers, eLearning developers, video directors, and trainers to ensure timely delivery of final assets

What makes you a good fit:

  • 2-4+ years of proven success in a similar role, driving successful operational programs within customer success or similar organizations at a high-growth company
  • Specific experience with scheduling and workforce management (Salesforce a plus)
  • Detail-oriented with exceptional written and oral communication skills
  • Experience with data visualization and dashboard creation
  • Highly motivated and highly curious, with an eagerness to learn and grow
  • Familiarity with business systems and tools (e.g., Notion, Monday.com, Salesforce, Zendesk, Confluence)

Nice to Haves:

  • Drone/UAV experience and/or a passion for drones
  • Experience with training programs

Compensation Range: The annual base salary range for this position is $90,000 - $125,000*. Compensation will vary based on factors, including skill level, proficiencies, transferable knowledge, and experience. In addition to base salary, Skydio full-time employees are eligible to enroll in our benefit plans and take advantage of a variety of incentives and stipends.

*For some positions the pay may be dependent upon the individual's regional location.

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At Skydio we believe that diversity drives innovation. We have created a multidisciplinary environment that embraces the power of diverse perspectives to create elegant solutions for complex problems. We are committed to growing our network of people, programs, and resources to nurture an inclusive culture.

As such, we do not make hiring or other employment-related decisions on the basis of an applicant or employee’s race, color, ethnicity, national origin, citizenship, sex/gender (including pregnancy, childbirth, breastfeeding and related medical conditions),  gender identity or expression, age, religion, disability status, sexual orientation, marital status, medical condition, genetic information or characteristics, veteran, military or family status, or other classifications protected by applicable federal, state or local anti-discrimination laws.

For positions located in the United States of America, Skydio, Inc. uses E-Verify to confirm employment eligibility. To learn more about E-Verify, including your rights and responsibilities, please visit https://www.e-verify.gov/

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